Gupo is essentially an online shopping mall and houses and advertises goods and experiences based on the information that is supplied to us by our partner merchants and businesses. Because we act under an agency agreement for the business or merchant that you have indirectly purchased your product or service from, that business or merchant is still is your direct supplier, and we are simply a portal that links you to their offers. However, as Gupo is effectively your middle-man to these products and services, let us additionally help you enjoy the best things in life in the least hassling process by gently reminding you how to make the most out of the Gupo shopping experience.Changed your mind?
We know what it's like to buy something and then hours after realized that we've made a mistake. We want to go back and demand a refund or change of the item we got, but even that whole process is a huge inconvenience to our schedule. Due to the nature of our service, we cannot provide nor entertain any refunds for customer purchases. We therefore advise our dear customers to choose and decide carefully, and be reminded that vouchers generally offer a specified time period of validity for redemption. Rest assured though that if you miss purchasing within the period that a product or service was advertised on our website, you can let us know so that we may be able to arrange for its reappearance in good time.Not what you expected?
As we are your booking agents to the products and services our partner merchants and business have to offer, the quality and inclusions of your purchase are solely the duty and responsibility of the businesses that provide it. Any warranties on the goods and services advertised are provided only by the respective merchant or business at their discretion. Be advised that we transfer your payments to the merchants and businesses concerned once the promo is off our website, so be sure to carefully read the fine print and call the merchant for any inquiries and clarifications to avoid any future mishaps.Problems in redeeming?
Know that your voucher and the codes stated within it are unique, and are yours to use for redemption. Please do not share them with others unless they are your intended recipients of the products or services listed. Redemption is made by providing the voucher or the redemption code upon reservation with the merchant or business, and cannot be repeated once activated. If you were not able to honor the reservation date as agreed with the merchant or business, it is up to that merchant or business' discretion whether or not a new booking will be entertained. (A ‘no show’ means they have lost that opportunity to provide a service to anyone else.) These vouchers are intended to be used by the purchaser whose name is outlined on it, or by the intended recipient of whom the purchaser duly informs the merchant or business of upon reservation and/or redemption. For security purposes, Gupo vouchers are not intended to be given out or sold to unrelated parties.Delivery schedules?
Some of our partner merchants and businesses offer products with free or paid delivery services. The terms and conditions for this form of redemption is generally found on the fine print on your voucher. If unstated, Gupo can help coordinate with one or both of the merchant or business and the concerned customer for the ideal delivery schedules, or revert the form of redemption to a pick-up of the product at the Gupo HQ. Gupo reserves the right to postpone or cancel a delivery service when deemed necessary.Insecure with huge purchases?
To help make transactions smoother and more secure, our customer service agents contact you directly for verification purposes on purchases that are valued at Php 5,000.00 and above. This is to ensure the safety and satisfaction of our customers, cardholders, and all other concerned parties. We also make it a point to pursue further verification for accounts and transactions made with incomplete, mismatching, or conflicting details.Afraid of account safety?
The Gupo website is secured with a SSLWeb Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
If you have any issues that the business merchant isn't resolving for you, feel free to reach us at our email@example.com address and we'll do our best to help! We also welcome questions regarding our security policy and other terms and conditions of service, should you not find the answer you are looking for from the pointers above.